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It Governance Publishing (Hrsg.)

Service Level Agreements: A Legal and Practical Guide

Buch

This pocket guide identifies some of the benefits and the pitfalls that an organisation can encounter when negotiating and drafting SLAs. It gives an overview of SLAs, highlighting typical scenarios that can arise, and provides information on typical solutions that have been adopted by other organisations.A wide range of industry sectors will outsource service provision (for example, banking, pharmaceuticals, and insurance companies). This can happen where an organisation outsources its IT payroll needs, its helpdesk and IT maintenance requirements, its payment processing, or its whole IT function. The key risk The key risk for an organisatio… Mehr

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Produktdetails


  • ISBN: 978-1-84928-069-3
  • EAN: 9781849280693
  • Produktnummer: 12913297
  • Verlag: It Governance Ltd
  • Sprache: Englisch
  • Erscheinungsjahr: 2010
  • Seitenangabe: 1 S.
  • Masse: H17.8 cm x B11.1 cm x D0.6 cm 108 g
  • Gewicht: 108

Über den Autor


Jimmy Desai is a partner at law firm Beachcroft LLP, in the City of London, and has been advising upon, formulating and implementing SLA contracts and strategies, benefits and cost savings for businesses, since the mid 1990s. Throughout his career he has advised major international blue-chip companies, governments, industry bodies, IT customers and suppliers on their service level agreements. Jimmy writes extensively for a wide range of IT publications, and lectures at international conferences. He is a member of TIPLO, ITMA, SCL, EuroITcounsel, Intellect, and ITechLaw. In the International Who's Who of Internet and E-Commerce Lawyers 2010, Jimmy is listed as one of the top 40 Internet and e-commerce lawyers in the UK.

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