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Val Gee

The Customer Service Training Tool Kit

Buch

Train your staff to provide great customer service in every situation! Now, with the help of these fun, motivational training activities, you can design and deliver a state-of-the-art customer service training program in a fraction of the time it would take to develop a program from scratch. This comprehensive tool kit contains 60 ready-to-use activities that can be used as is in short sessions of less than an hour or combined to create longer programs that you can tailor to the specific needs of your frontline employees. All of the activities--which range from provocative role-playing exercises to intriguing What Would You Do In This Situati… Mehr

CHF 148.00

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Produktdetails


Weitere Autoren: Gee, Jeff
  • ISBN: 978-0-07-913773-9
  • EAN: 9780079137739
  • Produktnummer: 9120618
  • Verlag: Irwin
  • Sprache: Englisch
  • Erscheinungsjahr: 1999
  • Seitenangabe: 365 S.
  • Masse: H28.5 cm x B22.4 cm x D2.6 cm 1'166 g
  • Gewicht: 1166

Über den Autor


Val Gee is an instructional designer, an ordained priest, and a regular contributor to Training magazine.

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