Providing Quality Service
For courses in hospitality service.Confronting the challenge of delivering quality service, this complete guide to success for existing or potential hospitality service providers outlines a comprehensive quality customer service action plan for the full spectrum of service provider roles. The text provides principles, methods, and skills, as well as application interaction exercises to help hospitality operations providers achieve their quality service goals.
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Produktdetails
- ISBN: 978-0-13-096745-9
- EAN: 9780130967459
- Produktnummer: 1496346
- Verlag: Pearson Academic
- Sprache: Englisch
- Erscheinungsjahr: 2003
- Seitenangabe: 167 S.
- Masse: 390 g
- Gewicht: 390
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