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It Governance Publishing (Hrsg.)

Implementing Service Quality Based on ISO/IEC 20000

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ISO/IEC 20000 is an important international standard for IT service providers. Implementation and certification will improve your business processes and practices and will reassure your customers that your company is efficient, reliable and trustworthy. Customers will return because they know from experience that your service is second to none. Potential customers will look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification, enabling you to streamline your management processes and offer first-class customer service at competitive prices. This n… Mehr

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Produktdetails


  • ISBN: 978-1-84928-442-4
  • EAN: 9781849284424
  • Produktnummer: 14028562
  • Verlag: It Governance Ltd
  • Sprache: Englisch
  • Erscheinungsjahr: 2012
  • Seitenangabe: 1 S.
  • Masse: H21.6 cm x B14.0 cm x D0.6 cm 165 g
  • Auflage: 3. A.
  • Gewicht: 165

Über den Autor


Michael Kunas is an ISO/IEC 20000 Lead Auditor and ITSM Consultant with over 15 years' experience in all areas of computer science. He has many years' experience as a worldwide consultant, lecturer and conference speaker on the topic of ISO/IEC 20000 and its related frameworks and methods. He has also co-authored a book on Mathcad Software and articles about IT service management, ITIL and ISO/IEC 20000 in Spanish computer newspapers, such as Data TI and Computerworld.

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