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It Governance Publishing (Hrsg.)

Availability and Capacity Management in the Cloud: An Itsm Narrative Account

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The truth about integrating Cloud services and ITSMCloud functionality increases flexibility and capacity in IT systems, but it also adds complexity and requires a combination of business, financial and technical expertise to make it work effectively. Moreover, organizations often confuse availability with capacity, and assume incorrectly that using cloud services reduces the need to manage these factors.Lessons from real projects in a narrative formatIn Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean's fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services in… Mehr

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Produktdetails


  • ISBN: 978-1-84928-550-6
  • EAN: 9781849285506
  • Produktnummer: 15923281
  • Verlag: It Governance Ltd
  • Sprache: Englisch
  • Erscheinungsjahr: 2014
  • Seitenangabe: 1 S.
  • Masse: H21.6 cm x B14.0 cm x D0.9 cm 218 g
  • Gewicht: 218

Über den Autor


Daniel McLean has worked in IT for more than 20 years, and for more than ten years has been designing, implementing and operating processes to support ITSM. His work focuses on bringing the best practices from the ITSM Standards into practical operational processes that are tailored to the needs of the particular organisation. Daniel has developed and delivered customized ITIL courseware to a number of organisations and was a peer reviewer during the development of the ITIL 2007 v3 Service Strategy element of the ITIL framework. He holds many honors in IT and related areas.

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