Collaboration Research for Crisis Management Teams

Collaboration Research for Crisis Management Teams reviews the literature pertaining to synchronous, non-collocated, cross-organizational, time-sensitive collaboration. It examines the theoretical constructs that researchers have proposed for collaborative systems and determines that several of these, such as common ground and awareness theory, have particular applicability to crisis management. It reviews collaboration models that were developed to provide frameworks for understanding the multiple facets of technological support to group work. Because teams normally need to come to a common understanding of the situation and the relevant decisions, it examines research in team awareness, sense-making and decision-making. Types of group tasks affect technology use and adoption, so this monograph also considers the literature surrounding these topics, before turning to case studies of new collaboration technologies. It concludes with an assessment of the findings most relevant to developing new crisis management collaboration approaches, including procedures, needed functionality, and candidate capabilities. Collaboration Research for Crisis Management Teams is an excellent reference for anyone with a specific interest in large-scale crisis management or generally doing research in Human-Computer Interaction or Computer-Supported Cooperative Work.