101 Activities for Delivering Knock Your Socks Off Service
The latest addition to the best-selling Knock Your Socks Off Service(R) series, 101 Activities for Delivering Knock Your Socks Off Service teaches customer service professionals valuable ways to help their organizations provide world-class service. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
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Produktdetails
Weitere Autoren: Applegate, Jill
- ISBN: 978-0-8144-1444-6
- EAN: 9780814414446
- Produktnummer: 4466830
- Verlag: Harper Collins (US)
- Sprache: Englisch
- Erscheinungsjahr: 2009
- Seitenangabe: 384 S.
- Masse: H23.5 cm x B19.0 cm x D2.2 cm 770 g
- Gewicht: 770
Über den Autor
Ann Thomas of Performance Research Associates, Inc. (Minneapolis, MN) carries on the legacy begun in 1972 by the late service legend, Ron Zemke. The firm consults with corporations and nonprofits of all sizes around the globe.Jill Applegate of Performance Research Associates, Inc. (Minneapolis, MN) carry on the legacy begun in 1972 by the late service legend, Ron Zemke. The firm consults with corporations and nonprofits of all sizes around the globe.
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