Business Process Management and the Balanced Scorecard

Praise for Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers I have seen Ralph implement the strategies discussed in this book first hand with tremendous results. We turned our business around with a ROA improvement of -60% to +40% within 18 months. -Bernard Winters, Vice President, Sales and MarketingMeadWestvaco Packaging Systems The link between process and strategy is critical in today's business world. The methods described in this book provide a roadmap for organizations to identify strategically significant processes and leverage their performance. -J. Walker Rainey, Managing Director, Max Europe Holdings Limited Ralph's process and strategy work have been invaluable to our organization over the years. He's an ongoing part of our management training and development program, and the techniques described in this book have worked wonders for us. -Linda Aldred, Vice President, Human Resources and Organizational Development, Texas Children's Hospital So many books present theory that sounds great but is difficult to put into practice. It's nice to finally have a text that so clearly illustrates the 'how to' of strategic process implementation. I would categorize this book as a fundamental tool for business leaders. -Sean P. Shea, President, Vista Engineering Group, LLC Ralph has developed simple and powerful methods for translating strategic plans into actionable results. -Clive Tobin, Chief Executive of a global insurance corporation If you are serious about executing strategy, then Ralph Smith's approach is for you. Business Process Management and the Balanced Scorecard offers proven 'how-to' methods that are sure to bring successful results. -Kathe Rushford Carter, Managing Partner, CR-LLC Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers is essential reading for creating a strategically aligned organization. Author Ralph Smith shows managers how to channel the specific knowledge, talents, and skills of the workforce throughout their organization toward achieving long-term strategic goals.