Jan Schilt

ABC of ICT

ISBN: 978-90-8753-140-9
EAN: 9789087531409
Produktnummer: 27886594
Verlag: Van Haren Publishing
Erscheinungsjahr: 2008
Seitenangabe: 300 S.
Masse: H24.0 cm x B16.9 cm x D2.4 cm 622 g
Gewicht: 622

An Introduction to the Attitude, Behaviour and Culture of ICT

Buch

'ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage' to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues. This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues. The book can be used in combination with t… Mehr