Implementing ISO/IEC 20000 Certification: The Roadmap
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way?This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementati…
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Produktdetails
Weitere Autoren: Clifford, David
- ISBN: 978-90-8753-196-6
- EAN: 9789087531966
- Produktnummer: 13243848
- Verlag: Van Haren Publishing
- Sprache: Englisch
- Erscheinungsjahr: 2008
- Seitenangabe: 214 S.
- Plattform: PDF
- Masse: 0 KB
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