Improving the Quality of Library Services for Students with Disabilities
The development and promotion of appropriate services for students with disabilities has been an integral part of the academic library since the 1990s. There remains, however, a dearth of literature--in marketing, library and information science, and other disciplines--that applies quality assessment instruments to existing programs. With this in mind, Hernon and Calvert present two versions of a data collection instrument, designed to compare the expectations of special students with their perceptions of how well a given service met their needs. Descriptions of successful initiatives at a variety of academic libraries are also included.
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Produktdetails
Weitere Autoren: Calvert, Philip
- ISBN: 978-1-59158-300-4
- EAN: 9781591583004
- Produktnummer: 2225440
- Verlag: Libraries Unlimited
- Sprache: Englisch
- Erscheinungsjahr: 2005
- Seitenangabe: 248 S.
- Masse: H23.4 cm x B15.6 cm x D1.3 cm 383 g
- Abbildungen: Paperback
- Gewicht: 383
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