Great Customer Service on the Telephone
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers* end those endless calls* take meaningful messages* handle conference calls and transfer calls* screen calls and ask focused questions* use the phone during emergencies* improve their voice effectiven…
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Produktdetails
- ISBN: 978-0-8144-7795-3
- EAN: 9780814477953
- Produktnummer: 9215929
- Verlag: Harper Collins (US)
- Sprache: Englisch
- Erscheinungsjahr: 1992
- Seitenangabe: 96 S.
- Masse: H18.2 cm x B11.9 cm x D2.6 cm 213 g
- Gewicht: 213
Über den Autor
KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.
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