Results that Matter

Is your community strong and vibrant or merely struggling to survive? If you want your community to be healthy and energetic tomorrow, you need to do more than simply solve specific problems today.?To be successful, leaders and managers must learn from their experience so they can continually improve their communities for the future.? In a time of increased scrutiny and heightened demands for accountability, community and public leaders must demonstrate more than good intentions: they must produce results. Results That Matter presents the new Effective Community Governance Model that brings together valuable tools of community improvement-especially performance measurement and citizen engagement-to empower communities to achieve the outcomes their citizens most desire. Using the information and tools in this book, government and nonprofit managers, civic reformers, and community leaders and activists will learn not only how to achieve one-time improvement of their organizations and communities but how to foster a continual cycle of community renewal and improvement.? Results That Matter is filled with real-life examples from twenty-five communities across the country that demonstrate the benefits and practicality of the model and related practices. The authors provide down-to-earth guidance, including self-improvement practices of effective communities and new roles for citizens, community leaders, and managers.