The ISM method Version 3
This book describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way.In the book, the lessons of 30 years are used to put an end to the chaos and complexity of ineffective ITSM projects. Based on simple paradigms, a single and compact solution is described for the integrated service management with People, Process and Product. This is not achieved by setting ITIL or ASL aside, but by rearranging the many valuable elements of these frameworks into a simple logical structure, and filling the gaps. Although the paradigms are explained extensive…
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Produktdetails
Weitere Autoren: Hoving, Wim
- ISBN: 978-94-018-0199-7
- EAN: 9789401801997
- Produktnummer: 24980384
- Verlag: Van Haren Publishing
- Sprache: Englisch
- Erscheinungsjahr: 2017
- Plattform: PDF
- Masse: 0 KB
- Auflage: 3. Aufl.
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