Fundamentals of Queueing Theory

Praise for the Third EditionThis is one of the best books available. Its excellentorganizational structure allows quick reference to specific modelsand its clear presentation . . . solidifies the understanding ofthe concepts being presented.--IIE Transactions on Operations EngineeringThoroughly revised and expanded to reflect the latestdevelopments in the field, Fundamentals of Queueing Theory,Fourth Edition continues to present the basic statisticalprinciples that are necessary to analyze the probabilistic natureof queues. Rather than presenting a narrow focus on the subject,this update illustrates the wide-reaching, fundamental concepts inqueueing theory and its applications to diverse areas such ascomputer science, engineering, business, and operationsresearch.This update takes a numerical approach to understanding andmaking probable estimations relating to queues, with acomprehensive outline of simple and more advanced queueing models.Newly featured topics of the Fourth Edition include:* Retrial queues* Approximations for queueing networks* Numerical inversion of transforms* Determining the appropriate number of servers to balance qualityand cost of serviceEach chapter provides a self-contained presentation of keyconcepts and formulae, allowing readers to work with each sectionindependently, while a summary table at the end of the bookoutlines the types of queues that have been discussed and theirresults. In addition, two new appendices have been added,discussing transforms and generating functions as well as thefundamentals of differential and difference equations. New examplesare now included along with problems that incorporate QtsPlussoftware, which is freely available via the book's related Website.With its accessible style and wealth of real-world examples,Fundamentals of Queueing Theory, Fourth Edition is an idealbook for courses on queueing theory at the upper-undergraduate andgraduate levels. It is also a valuable resource for researchers andpractitioners who analyze congestion in the fields oftelecommunications, transportation, aviation, and managementscience.