The Lean Toolbox for Service Systems
The Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. Other publications have dealt with only a segment of the tools or a segment of the range of service systems. The book is a result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. All material in the book has been 'field tested' by exposure to service professionals and executive programmes. A feature of the book is that it integrates several approaches rather than advocating a…
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Produktdetails
- ISBN: 978-0-9541244-4-1
- EAN: 9780954124441
- Produktnummer: 3589704
- Verlag: PICSIE Books
- Sprache: Englisch
- Erscheinungsjahr: 2008
- Seitenangabe: 304 S.
- Masse: H25.3 cm x B17.5 cm x D1.6 cm 566 g
- Abbildungen: Illustrations
- Gewicht: 566
- Sonstiges: Professional & Vocational
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