Working at the interface
Call Centre Labour in a Global Economy
Call centres illustrate the consequences of globalisation for labour perhaps more clearly than any other form of employment. Call-centre workers sit at the interface between the global and the local, having to transcend the limitations of local time zones, cultures and speech patterns. They are also at the interface between companies and their customers, having to absorb the impact of anger, incomprehension, confusion and racist abuse whilst still meeting exacting productivity targets and staying calm and friendly. Finally, they take the brunt of the conflict at the contested interface between production and consumption, having to deal in the…
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Produktdetails
- ISBN: 978-0-85036-700-3
- EAN: 9780850367003
- Produktnummer: 27740773
- Verlag: Analytica Publications
- Sprache: Englisch
- Erscheinungsjahr: 2009
- Seitenangabe: 170 S.
- Masse: H23.4 cm x B15.6 cm x D0.9 cm 269 g
- Abbildungen: Paperback
- Gewicht: 269
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