The Dark Side of Emotional Labour
The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large.Diverse and challenging, this book examines how workers such as the doorman, the HR manager, the waiter and the doctor's receptionist experience verbal aggression and intimidation; how the prison officer and home carer respond to the emotions associated with ph…
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Produktdetails
Weitere Autoren: McMurray, Robert
- ISBN: 978-1-134-09422-6
- EAN: 9781134094226
- Produktnummer: 19562922
- Verlag: Taylor & Francis Ltd.
- Sprache: Englisch
- Erscheinungsjahr: 2015
- Seitenangabe: 148 S.
- Plattform: EPUB
- Masse: 1'808 KB
Über den Autor
Jenna Ward is Senior Lecturer in Organisational Behaviour at DeMontford University, UK. Robert McMurray is Senior Lecturer in Management at Durham University, UK
14 weitere Werke von Jenna Ward:
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