Microsoft Dynamics CRM 2011 Step by Step
The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook¿; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.
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Produktdetails
Weitere Autoren: Steger, Jim / Landers, Brendan
- ISBN: 978-0-7356-4890-6
- EAN: 9780735648906
- Produktnummer: 9839031
- Verlag: Pearson Academic
- Sprache: Englisch
- Erscheinungsjahr: 2011
- Seitenangabe: 448 S.
- Masse: H22.9 cm x B18.7 cm x D2.8 cm 712 g
- Gewicht: 712
Über den Autor
Brendan Landers is a consulting director at Sonoma Partners, overseeing all of the company’s Microsoft Dynamics CRM consulting projects. He has led numerous Microsoft Dynamics CRM implementation projects for companies in the following industries: professional and financial services, education, healthcare, hospitality, and others. Prior to joining Sonoma Partners, Brendan worked at Information Resources, Inc. as a Director, Quality Assurance and Delivery, where he led several data quality and business intelligence initiatives. He holds a bachelor’s degree in management information systems from the University of Iowa.
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