Communication and Teamwork
An Introduction for Support Staff
Support staff in all types of libraries must work together in a variety of situations. This is both a textbook and on-the-job manual covering the skills and behaviors necessary for effective teamwork and communication. Trained library support staff should know the basic concepts of interpersonal relations, customer service, teamwork, and communication. The range and diversity of staff in today's library requires that support staff understand and implement these basic principles.The chapters of this book are carefully and purposefully aligned with the new American Library Association - Library Support Staff Certification (LSSC) competency stan…
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Produktdetails
Weitere Autoren: Shaw, Marie Keen
- ISBN: 978-1-5381-0763-8
- EAN: 9781538107638
- Produktnummer: 27278539
- Verlag: Rowman & Littlefield Publishers
- Sprache: Englisch
- Erscheinungsjahr: 2018
- Seitenangabe: 208 S.
- Masse: H25.4 cm x B17.8 cm x D1.1 cm 402 g
- Abbildungen: Paperback
- Gewicht: 402
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