Dealing with Difficult People (HBR Emotional Intelligence Series)
Learn how to deal with difficult colleagues and clients.At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.Books in this series are based on the work of experts including:Daniel GolemanTony SchwartzNick MorganDaniel GilbertThis collection of articles includes To Reso…
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Produktdetails
Weitere Autoren: Schwartz, Tony / Gerzon, Mark / Weeks, Holly / Gallo, Amy
- ISBN: 978-1-63369-609-9
- EAN: 9781633696099
- Produktnummer: 25298104
- Verlag: Harvard Business Review Press
- Sprache: Englisch
- Erscheinungsjahr: 2018
- Seitenangabe: 160 S.
- Plattform: EPUB
- Masse: 1'437 KB
Über den Autor
Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.Author social media/website info: hbr.org; @HarvardBiz; linkedin.com/company/harvard-business-review; facebook.com/harvardbusinessreview; youtube.com/user/harvardbusinessreview
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