Managing in a Service-Focused World
A framework for better management practiceThe transition from individual contributor to manager is arguably the hardest career change to make. It can be overwhelming, and there is plenty of bad advice around that will only make things worse. The process is often unpredictable, chaotic and unstructured. But what if new managers had a framework to plan their personal and professional progress? Thanks to the innovative approach in this book, they now do.Engage the key stakeholdersIn Managing in a Service-Focused World, Roger K. Williams adapts tried and trusted principles of IT service management (ITSM) into a framework for personal and profes…
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Produktdetails
- ISBN: 978-1-84928-684-8
- EAN: 9781849286848
- Produktnummer: 16742359
- Verlag: Itgp
- Sprache: Englisch
- Erscheinungsjahr: 2014
- Seitenangabe: 170 S.
- Masse: H22.9 cm x B15.2 cm x D0.9 cm 256 g
- Abbildungen: Paperback
- Gewicht: 256
Über den Autor
Roger Williams lives in Newport News, Virginia. He received a Bachelor's degree in English from the Ohio State University. He also owns a Master's degree in Accounting and an MBA from Strayer University of Washington, D.C. He loves and engulfs himself in the suspense/thriller genre in both reading and movies.
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