Business Process Outsourcing
The Competitive Advantage
Business Process Outsourcing is for business leaders who understand the reality of globalization-and understand the consequences of falling behind in a highly competitive marketplace. Business process outsourcing (BPO) offers businesses the opportunity to cut costs for themselves and their customers, as well as establish a meaningful competitive advantage. This book takes a comprehensive look at BPO, revealing how today's best companies are making it a core business principle. Inside, you'll find expert guidance on every aspect of BPO:* Identifying and selecting outsourcing opportunities* Managing the costs of BPO* Choosing vendors* Handling…
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Produktdetails
Weitere Autoren: Duening, Thomas N.
- ISBN: 978-0-471-65577-0
- EAN: 9780471655770
- Produktnummer: 8738066
- Verlag: Wiley
- Sprache: Englisch
- Erscheinungsjahr: 2004
- Seitenangabe: 242 S.
- Masse: H23.6 cm x B16.0 cm x D2.2 cm 483 g
- Gewicht: 483
Über den Autor
RICK L. CLICK is the CEO of American Outsourcing Group, LLC (www.aogusa.net), a Houston-based business process outsourcing consulting firm.THOMAS N. DUENING is Assistant Professor of Management at the University of Houston-Downtown, and President of INSYTE Business Research Group (www.insytebrg.com).
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