Social Security Administration
Management and Service Challenges
From a customer service perspective, the Social Security Administration (SSA) has set a standard for superior customer service among governmental agencies. It has historically received high marks from beneficiaries, and most Americans do not have to travel far to reach a SSA field office, where they can apply for benefits, become a representative payee for someone incapable of managing his or her finances, or apply for a name change after marriage. Yet continuing budget constraints, which began at the start of the decade, have forced SSA to make difficult decisions to reduce service to the public. At a time when Baby Boomers are retiring and…
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Produktdetails
- ISBN: 978-1-62948-927-8
- EAN: 9781629489278
- Produktnummer: 17728161
- Verlag: Nova Science Publishers Inc
- Sprache: Englisch
- Erscheinungsjahr: 2014
- Seitenangabe: 166 S.
- Masse: H16.2 cm x B23.6 cm x D1.7 cm 432 g
- Gewicht: 432
- Sonstiges: Postgraduate, Research & Scholarly
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