Service Operations Management eBook
Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational c…
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Produktdetails
Weitere Autoren: Shulver, Michael / Slack, Nigel / Clark, Graham
- ISBN: 978-1-292-09802-9
- EAN: 9781292098029
- Produktnummer: 35014329
- Verlag: Pearson HigherEducation
- Sprache: Englisch
- Erscheinungsjahr: 2020
- Seitenangabe: 631 S.
- Plattform: PDF
- Masse: 14'854 KB
- Auflage: 5. Auflage
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