Loyalty Schemes in Retailing
A Comparison of Stand-alone and Multi-partner Programs
To expand existing literature on loyalty schemes, the impact of stand-alone vs. multi-partner programs on customer loyalty was evaluated. In addition, the effects of store satisfaction, membership in competing programs, as well as various shopper characteristics were tested. Therefore, interviews were conducted with loyalty executives and a survey was carried out with 1,150 German customers of two fuel station chains. Stand-alone programs were found to outperform multi-partner schemes in their ability to trigger behavioral loyalty (e.g. share-of-wallet), attitudinal loyalty, and positive word-of-mouth. While program members showed significant…
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Produktdetails
- ISBN: 978-3-653-03515-5
- EAN: 9783653035155
- Produktnummer: 25675636
- Verlag: Peter Lang GmbH, Internationaler Verlag der Wissenschaften
- Sprache: Englisch
- Erscheinungsjahr: 2013
- Seitenangabe: 0 S.
- Plattform: PDF
- Masse: 7'696 KB
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