Managing People for Service Advantage
Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service organizations stands a firm commitment to effective management of human resources, including the recruitment, selection, training, motivation, and retention of employees. Organizations that display this commitment understand the economic payoff from investing in their people. Managing People for Service Advantage will give an insight on how to get HR right in service organizations, and how to get satisfied, loyal, motivated and productive service employees. This book is the ninth volume in the Winning in Service Mark…
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Produktdetails
- ISBN: 978-1-944659-33-2
- EAN: 9781944659332
- Produktnummer: 25822943
- Verlag: Ws Professional
- Sprache: Englisch
- Erscheinungsjahr: 2017
- Seitenangabe: 92 S.
- Masse: H22.9 cm x B15.2 cm x D0.5 cm 148 g
- Abbildungen: Paperback
- Gewicht: 148
32 weitere Werke von Jochen Wirtz:
Winning In Service Markets: Success Through People, Technology And Strategy
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