Building A World Class Service Organization (Assessment Tool)
Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources.
CHF 16.50
Preise inkl. MwSt. und Versandkosten (Portofrei ab CHF 40.00)
V105:
Folgt in ca. 15 Arbeitstagen
Produktdetails
- ISBN: 978-1-944659-45-5
- EAN: 9781944659455
- Produktnummer: 25822961
- Verlag: World Scientific Publishing Co Inc (USA)
- Sprache: Englisch
- Erscheinungsjahr: 2017
- Seitenangabe: 34 S.
- Sonstiges: General (US: Trade)
5 weitere Werke von Wirtz, Jochen (Nus, S'pore):
Bewertungen
Anmelden