Raving Fans
A Revolutionary Approach to Customer Service
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
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Produktdetails
Weitere Autoren: Bowles, Sheldon / Adamson, Rick / Borges, Kate / Mollard, John
- ISBN: 978-0-7393-0953-7
- EAN: 9780739309537
- Produktnummer: 9888033
- Verlag: Random House N.Y.
- Sprache: Englisch
- Erscheinungsjahr: 2004
- Gattung: Lesung (Hörbuch)
- Masse: 2 CDs; 90 Min.
Über den Autor
Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc. He is the co-author of The One Minute Manager and eleven other bestselling books.Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.
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