Implementing Metrics For IT Service Management
This book Implementing Metrics for IT Service Management provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management.This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator soft…
Mehr
CHF 83.50
Preise inkl. MwSt. und Versandkosten (Portofrei ab CHF 40.00)
Versandkostenfrei
Produktdetails
- ISBN: 978-90-8753-324-3
- EAN: 9789087533243
- Produktnummer: 13249759
- Verlag: Van Haren Publishing
- Sprache: Englisch
- Erscheinungsjahr: 2008
- Seitenangabe: 202 S.
- Plattform: PDF
- Masse: 0 KB
100 weitere Werke von David Smith:
Bewertungen
Anmelden