Brian Johnson

Universal Service Desk (USD)

Implementing, controlling and improving service delivery

Ebook (EPUB Format)

A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external.The USD is a concept of service delivery and resolution through different channels (Internet, post, intranet, phone, email, physical counter). It also covers account management and its focus on customer relationships at different levels in the organisation.The Universal Service Desk (USD) - Implementing, controlling and improving service deliverydefines what a USD is, why it is valuable to a… Mehr

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Produktdetails

ISBN: 978-1-78778-150-4
EAN: 9781787781504
Produktnummer: 34277312
Verlag: IT Governance Publishing
Sprache: Englisch
Erscheinungsjahr: 2020
Seitenangabe: 244 S.
Plattform: EPUB
Masse: 7'552 KB

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