David L. Goetsch

Effective Customer Service

Buch

Customer service is a critical issue for organizations attempting to survive and thrive in the competitive arena of global business. Effective Customer Service: Ten Steps for Technical Professions treats the subject of customer service from the perspective of engineering, manufacturing, construction, and other technical professions. This step-by-step guide makes the case for becoming a customer-driven company provides a ten-step model for achieving effective customer service explains those steps in detail

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Produktdetails

Weitere Autoren: Davis, Stanley

ISBN: 978-0-13-048529-8
EAN: 9780130485298
Produktnummer: 19784619
Verlag: Pearson Academic
Sprache: Englisch
Erscheinungsjahr: 2003
Seitenangabe: 304 S.
Masse: 450 g
Gewicht: 450

Über den Autor

David L. Goetsch is Provost of the Joint Campus of the University of West Florida and Okaloosa-Walton Community College and Professor of Quality, Management, and Safety. Dr. Goetsch is also President and CEO of the Institute for Continual Improvement, a private consulting firm dedicated to the continual improvement of employees, organizations, and communities. Dr. Goetsch welcomes feedback from his readers and may be contacted at the following email address: ddsg200l@cox.net. Stanley Davis is Professor of Quality Management at Okaloosa-Walton Community College and CEO of Stan Davis Consulting.