Implementing Metrics for IT Service Management
This book 'Implementing Metrics for IT Service Management' provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management.This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator so…
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Produktdetails
- ISBN: 978-94-018-0120-1
- EAN: 9789401801201
- Produktnummer: 24980365
- Verlag: Van Haren Publishing
- Sprache: Englisch
- Erscheinungsjahr: 2008
- Plattform: PDF
- Masse: 0 KB
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