Please Every Customer: Delivering Stellar Customer Service Across Cultures
As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here.Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time-so you can provide the best service for each of your customer's needs and expectations.Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to: Overcome differences in languageRecogniz…
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Produktdetails
- ISBN: 978-0-07-174854-4
- EAN: 9780071748544
- Produktnummer: 16999152
- Verlag: Mcgraw-Hill Education
- Sprache: Englisch
- Erscheinungsjahr: 2011
- Seitenangabe: 304 S.
- Plattform: EPUB
- Masse: 0 KB
Über den Autor
71120017
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