Microsoft (R) Office 2010

Lisa Friedrichsen is a professor at Johnson County Community College in Overland Park, Kansas, where she teaches database and web development classes. As an author, she has written several prominent Access, Office and Web-related textbooks. Ms. Friedrichsen combines her ability to teach with extensive industry experience to create clear, practical presentations. She has a B.S. in engineering from Iowa State University and an M.B.A. from Drake University. She worked for a decade at IBM Corporation before becoming a consultant, author and college professor.Lynn Wermers is a professor in the Computer Science Department at North Shore Community College in Massachusetts, where she teaches IT, data management, data analysis and web development courses. She also teaches part-time in the math department for the College of Professional Studies at Northeastern University. Ms. Wermers has authored numerous leading books that focus on Excel for Cengage Learning.Carol M. Cram is the author of more than 35 textbooks on computer applications, business communications, and Internet-related subjects. Carol is also a well-recognized and respected faculty member at Capilano College in North Vancouver, where she currently serves as the Convenor of the Executive Support Program, the Program Consultant for Business and Computers in Continuing Education, and as an instructor of business and computer-related courses.