Pragmatic Application of Service Management
The Five Anchor Approach
Create a more robust service management system using the best of ITIL®, ISO/IEC 20000-1, COBIT®, and CMMI®-SVC.Although ITIL's popularity as a framework for IT service management (ITSM) continues to increase, a number of organizations have realized that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO/IEC 20000-1 - the international standard for ITSM - but, with the likes of COBIT and CMMI-SVC to consider as well, it can be difficult to determine the best route to take. Guidance is now here.New in the second editionCompletely updated by service management gurus Suzanne D. Van Hove and…
Mehr
CHF 54.90
Preise inkl. MwSt. und Versandkosten (Portofrei ab CHF 40.00)
V106:
Fremdlagertitel. Lieferzeit unbestimmt
Produktdetails
Weitere Autoren: Thomas, Mark
- ISBN: 978-1-84928-875-0
- EAN: 9781849288750
- Produktnummer: 21928229
- Verlag: Itgp
- Sprache: Englisch
- Erscheinungsjahr: 2016
- Seitenangabe: 154 S.
- Masse: H21.6 cm x B14.0 cm x D0.8 cm 203 g
- Auflage: Second
- Abbildungen: Paperback
- Gewicht: 203
Über den Autor
Dr Suzanne D. Van Hove owns and manages SED-IT, a small service management consulting and training company. She has worked in multiple professional verticals leading or coaching service management initiatives. She has also written and delivered accredited courseware for ITIL® and ISO/IEC 20000, as well as multiple workshops and seminars, both nationally and internationally. She is the current chair for INCITS GIT1 - the US national mirror of JTC1/SC40, the Special Committee for Service Management. She also leads the US mirror for JTC1/SC7/WG24. Dr Van Hove is an adjunct professor at Indiana University, Kelley School of Business and has served on the board of directors of itSMF USA as the knowledge management director. In recognition of her contributions to the service management community, Dr Van Hove was the 2013 recipient of the itSMF USA Lifetime Achievement Award. An opera aficionado and avid rosebush gardener, Dr Van Hove resides in Louisville, KY, USA.
1 weiteres Werk von Suzanne van Hove:
Bewertungen
Anmelden