The Etiquette Edge

Intelligence, ambition, and skill will start you on the road to success, but withoutstrong communications skills, social savvy, and a sense of appropriate behavior . . .you won't get far.The Etiquette Edge gives you a crash course on modern business manners. New adviceexplains how to navigate sticky situations at work, including digital inter actions thatare easy to misinterpret-and hard to mend. From interviewing etiquette and dresscodes to working in close quarters and communicating upward, you'll master the es -sen tials of making a great impression and building relationships, including how to:Be smart about how-and when-you use your smartphone . Handle difficultconversations with tact and finesse . Check texts and emails for content and tone. Create a polished image on social media . Conduct meetings (in person, online,or over lunch) with poise and confidence . And moreIn our era of entitlement, saying thank-you and giving praise are increasingly rare-but these simple acts are far from empty gestures. They're refreshing reflections ofrespect. Inconsiderate people and poor conduct may permeate the workplace, butsuccess comes to those who play by a better set of rules.