Mastering Civility
A Manifesto for the Workplace
Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately incivility cuts the bottom line. In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and…
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Produktdetails
- ISBN: 978-1-4789-4789-9
- EAN: 9781478947899
- Produktnummer: 20600315
- Verlag: Hachette Book Group USA
- Sprache: Englisch
- Erscheinungsjahr: 2016
- Seitenangabe: 240 S.
- Ausstattung: Trade Paperback
- Masse: H21.0 cm x B13.9 cm x D2.0 cm 237 g
- Gewicht: 237
Über den Autor
Christine Porath is Associate Professor of Management at the McDonough School of Business at Georgetown University. Porath travels the world working with leading organizations such as Google and the International Monetary Fund to help them solve the vexing problem of incivility.
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