William L. Benoit
Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies
Buch
'This book deals with a form of public discourse that also occurs in everyday interaction: image restoration. When one encounters certain messages (criticism, complaints, accusations, blame, censure, condemnation, rebukes, reproaches, objections) or is suspected of wrongdoing, failed obligations, mistakes, or embarrassments, one needs to know how to respond, both mentally and behaviorally. The author is very thorough in his list of situations that lead to image restoration and his list of responses is the most extensive I've seen. We all know bits and pieces about image restoration, but Benoit pulls it all together in a comprehensive work on…
Mehr
Beschreibung
'This book deals with a form of public discourse that also occurs in everyday interaction: image restoration. When one encounters certain messages (criticism, complaints, accusations, blame, censure, condemnation, rebukes, reproaches, objections) or is suspected of wrongdoing, failed obligations, mistakes, or embarrassments, one needs to know how to respond, both mentally and behaviorally. The author is very thorough in his list of situations that lead to image restoration and his list of responses is the most extensive I've seen. We all know bits and pieces about image restoration, but Benoit pulls it all together in a comprehensive work on the subject.'--Dudley D. Cahn, State University of New York at New Paltz
CHF 40.90
Preise inkl. MwSt. und Versandkosten (Portofrei ab CHF 40.00)
V105:
Folgt in ca. 15 Arbeitstagen
Produktdetails
- ISBN: 978-0-7914-2186-4
- EAN: 9780791421864
- Produktnummer: 1417934
- Verlag: State Univ Of New York Pr
- Sprache: Englisch
- Erscheinungsjahr: 1994
- Seitenangabe: 208 S.
- Masse: H23.4 cm x B15.3 cm x D1.3 cm 327 g
- Auflage: New
- Gewicht: 327
28 weitere Werke von William L. Benoit:
Bewertungen
0 von 0 Bewertungen
Anmelden
Keine Bewertungen gefunden. Seien Sie der Erste und teilen Sie Ihre Erkenntnisse mit anderen.