The Positive Coach Approach
Call Center Coaching for High Performance
The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positv…
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Produktdetails
Weitere Autoren: McKee, Judy
- ISBN: 978-1-4259-7838-9
- EAN: 9781425978389
- Produktnummer: 16347191
- Verlag: Authorhouse
- Sprache: Englisch
- Erscheinungsjahr: 2007
- Seitenangabe: 160 S.
- Masse: H22.9 cm x B15.2 cm x D0.8 cm 242 g
- Abbildungen: Paperback
- Gewicht: 242
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