How to Resolve Conflict Effectively

The 60-Minute Active Training SeriesHow to Resolve Conflict EffectivelyLEADER'S GUIDEToo often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit-creating a win-win situation. How to Resolve Conflict Effectively, Leader's Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to* Get tension right out on the table* Figure out what's bothering the other person* Communicate the real, underlying concernsThe 60-Minute Active Training Series offers targeted learning solutions designed around the Active Training method pioneered by Mel Silberman. Each title in the series focuses on a core interpersonal or team-related skill and can be facilitated in the workplace, or as part of a formal training program.Active Training is one of the most significant learning methods to emerge in the last thirty years. The effectiveness of the method is due in large part to the connections made between learning and participant's own, personal experience. It's an approach that enhances learning transfer by motivating participants to immediately apply what they learn back in the workplace.In less time than it takes to go out to lunch, participants gain valuable knowledge, master practical techniques, and acquire skills immediately applicable to personal or professional situations. Practical, participative, producing results-what more could any trainer or performance-improvement technologist want?-Elaine Biech, author, Training for DummiesCollect All the Books in The 60-Minute Active Training Series for Your Professional LibraryHow to Bring Out the Better Side of Difficult People, Leader's Guide and Participant's WorkbookHow to Encourage Constructive Feedback from Others, Leader's Guide and Participant's WorkbookHow to Contribute to Your Team's Success, Leader's Guide and Participant's WorkbookHow to Speak Up Without Putting Others Down, Leader's Guide and Participant's Workbook