Making Work Visible
Ethnographically Grounded Case Studies of Work Practice
In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox's social science tradition. It uses detailed case studies showing how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office and home s…
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Produktdetails
- ISBN: 978-1-139-06514-6
- EAN: 9781139065146
- Produktnummer: 13799502
- Verlag: Cambridge University Press
- Sprache: Englisch
- Erscheinungsjahr: 2011
- Seitenangabe: 0 S.
- Plattform: PDF
- Masse: 29'652 KB
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