Produktbild
It Governance Publishing (Hrsg.)

Integrated Measurement. Kpis and Metrics for Itsm: A Narrative Account

Buch

Understand Metrics and KPIs for IT Service Management When companies look to identify opportunities for improvement, they often turn to Key Performance Indicators (KPIs) to measure their current performance in achieving business strategies and objectives. There is a common misconception, however, that KPIs are simple measurements that are easy to create, and that the mere act of this measurement will cause people to change their behaviour and improve their performance without additional intervention. Learn to implement an ITSM KPI management system Integrated Measurement - KPIs and Metrics for ITSM is the third title in a series designed to e… Mehr

CHF 48.50

Preise inkl. MwSt. und Versandkosten (Portofrei ab CHF 40.00)

Versandfertig innerhalb 1-3 Werktagen

Produktdetails


  • ISBN: 978-1-84928-383-0
  • EAN: 9781849283830
  • Produktnummer: 14896339
  • Verlag: It Governance Ltd
  • Sprache: Englisch
  • Erscheinungsjahr: 2013
  • Seitenangabe: 186 S.
  • Masse: H21.6 cm x B14.0 cm x D1.0 cm 245 g
  • Gewicht: 245

Über den Autor


Daniel McLean has worked in IT for more than 20 years, and for more than ten years has been designing, implementing and operating processes to support ITSM. His work focuses on bringing the best practices from the ITSM Standards into practical operational processes that are tailored to the needs of the particular organisation. Daniel has developed and delivered customized ITIL courseware to a number of organisations and was a peer reviewer during the development of the ITIL 2007 v3 Service Strategy element of the ITIL framework. He holds many honors in IT and related areas.

34 weitere Werke von It Governance Publishing (Hrsg.):


Bewertungen


0 von 0 Bewertungen

Geben Sie eine Bewertung ab!

Teilen Sie Ihre Erfahrungen mit dem Produkt mit anderen Kunden.