Coaching Knock Your Socks Off Service
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people.This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations.Everyone can appreciate Zemke and Anderson's strategies for handling the t…
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Produktdetails
Weitere Autoren: ANDERSON, Kristin
- ISBN: 978-0-8144-7935-3
- EAN: 9780814479353
- Produktnummer: 9096342
- Verlag: Harper Collins (US)
- Sprache: Englisch
- Erscheinungsjahr: 1996
- Seitenangabe: 176 S.
- Masse: H18.2 cm x B11.9 cm x D2.6 cm 294 g
- Gewicht: 294
Über den Autor
KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.
8 weitere Werke von Ron Zemke:
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