Exits, Voices and Social Investment
Citizens' Reaction to Public Services
Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. This book provides the first thorough empirical study of these ideas. Using a modified version of Hirschman's account, examining private and collective voice, and viewing loyalty as a form of social investment, it…
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Produktdetails
- ISBN: 978-1-139-36930-5
- EAN: 9781139369305
- Produktnummer: 13876739
- Verlag: Cambridge University Press
- Sprache: Englisch
- Erscheinungsjahr: 2012
- Seitenangabe: 0 S.
- Plattform: PDF
- Masse: 2'220 KB
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