Achieving Competitive Advantage through Quality Management
This book examines the ways in which quality management methods, tools, and practices help improve an organization's performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today's challenges. Organizations benefits from implementing quality management systems…
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Produktdetails
Weitere Autoren: Rueda-Armengot, Carlos (Hrsg.) / Álvarez-García, José (Hrsg.)
- ISBN: 978-3-319-17251-4
- EAN: 9783319172514
- Produktnummer: 18450315
- Verlag: Springer
- Sprache: Englisch
- Erscheinungsjahr: 2015
- Plattform: PDF
- Masse: 5'749 KB
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