Above the Line

Position your organisation's culture to attain new heightsAbove the Line: How to Create a Company Culture that EngagesEmployees, Delights Customers and Delivers Results offers allleaders a handbook for leveraging an organisation's culture toengage staff, increase customer satisfaction and streamlinebusiness performance. A groundbreaking work, this book reveals whatit takes to achieve optimum results from your organisationalculture without employing the use of external consultants. Thisorganic, in-house approach to company culture transformation savesboth time and money. Step-by-step, author Michael Hendersonillustrates how to create a culture in which employees and leadersdelight those outside the company--customers, shareholder,employees' families, suppliers and the board of directors--andanyone else who may benefit from an association with theorganisation.The book's proven models and ideas have been tried and testedwith a broad range of of high-profile international companies.Expert author, Michael Henderson, a.k.a. The CorporateAnthropologist, has more than 30 years' experience, and a proventrack record of working and consulting with organisations toenhance their workplace cultures.* Reveals how to create an organisational culture that achievesdesired results* Puts the cultural transformation process in the hands of thepeople directly effected* Smashes some of the established and costly myths about cultureand how to work with cultureThis important resource is written for leaders, managers andsupervisors at all levels and across industries.