Measure What Matters to Customers
Using Key Predictive Indicators (KPIs)
Praise for Measure What Matters to Customers: Using Key Predictive Indicators From his wit to his insights, Ron Baker has done it again! As one of the best management thinkers of our time, he has taken on the field of measurement and given us the gift of knowledge so we may move ahead as well. -Reed Holden, founder, Holden Advisors Corp., www.holdenadvisors.com, coauthor, The Strategy and Tactics of Pricing Baker's book evolves the rationale for defining the success of a business the same way the customer does. With impeccable logic, he leads the charge for effectiveness over efficiency by shining the spotlight on the realities of today's kn…
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Produktdetails
- ISBN: 978-0-470-05627-1
- EAN: 9780470056271
- Produktnummer: 13859292
- Verlag: Wiley
- Sprache: Englisch
- Erscheinungsjahr: 2007
- Seitenangabe: 188 S.
- Plattform: PDF
- Masse: 10'759 KB
Über den Autor
RONALD J. BAKER, CPA, is the author of The Firm of the Future and Pricing on Purpose, both from Wiley, and Professional's Guide to Value Pricing, Sixth Edition. He is founder of VeraSage Institute, a think tank dedicated to teaching value pricing to professionals around the world. Baker is a frequent speaker and consultant to professional service firms on implementing Total Quality Service and Value Pricing. He has been appointed to the AICPA's Group of One Hundred, a think tank of leaders addressing the future of the CPA profession, and was named to Accounting Today's 2001, 2002, 2003, 2004, and 2005 Top 100 Most Influential People in the profession.
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