How to Deal with Difficult Customers
10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
Praise for How to Deal with Difficult CustomersThe application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective.--Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, FloridaAnderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process.--Mike Roscoe, Editor in Chief, Dealer MagazineI…
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Produktdetails
- ISBN: 978-0-470-04547-3
- EAN: 9780470045473
- Produktnummer: 2462463
- Verlag: Wiley
- Sprache: Englisch
- Erscheinungsjahr: 2006
- Seitenangabe: 192 S.
- Masse: H22.2 cm x B14.7 cm x D2.0 cm 315 g
- Gewicht: 315
Über den Autor
DAVE ANDERSON is an entrepreneur, author, columnist, trainer, and speaker. The author of two previous Wiley books, Up Your Business! and If You Don't Make Waves, You'll Drown, Dave also writes a leadership column for Dealer Magazine and has produced numerous books, cassettes, CDs, videos, and other training resources. He gives 150 speeches, presentations, and workshops each year on sales and leadership development to audiences from around the world. Dave is also President of Dave Anderson's Learn To Lead and LearnToLead.com, a cutting-edge Web site providing hundreds of free training resources to thousands of people in over thirty countries.
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