Total Quality Management in the Public Sector
Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and not for profit enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for the…
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Produktdetails
Weitere Autoren: Morgan, Chris
- ISBN: 978-0-335-19102-4
- EAN: 9780335191024
- Produktnummer: 2161388
- Verlag: Open Univ Pr
- Sprache: Englisch
- Erscheinungsjahr: 1994
- Seitenangabe: 226 S.
- Masse: H22.9 cm x B15.2 cm x D1.2 cm 308 g
- Auflage: New
- Gewicht: 308
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